Job Details
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Introduction:
Our client is an expanding nationwide supplier of a wide range of security solutions and equipment. Due to continued expansion our client is now looking for an Installation / Service Engineer to join their existing team. The successful candidate will be responsible for the installation and service of CCTV, access control and temporary alarm systems and equipment across customer sites in North and West London and Home Counties, with the potential to cover other sites across the South East and South West of England. Please note you must be flexible in your approach to work as this position will involve travelling to client sites in North West London, Home Counties, with the potential to cover client sites in the South of England, therefore late or early working may be required. Although it is not essential suitable candidates with a previous Armed Forces background (Royal Navy, Marine Engineer) Royal Air Force (RAF) and Army (REME, Royal Engineers) and have experience within an electrical engineering background are encouraged to apply.
Responsibilities:
- The successful candidate will service and install our clients equipment as directed by the Service and Installation Planner, in line with the companys issued specifications and standards. Systems include infra-red detectors, sensors, CCTV and access control systems. - Manage and maintain own diary for conducting thorough, regular maintenance visits in conjunction with Installation requirements as advised by Service and Installation Planner. - Building and maintaining good customer relationships through regular contact. - First point of contact on]site after security breach incidents. - Commercial awareness when setting up/servicing equipment (callouts must be kept to a minimum) therefore detectors must be set carefully and installed in line with the companys issued specifications and standards. - Provide training and support to clients on site with regards to proper use of equipment, especially in cases of mistreatment (evidence to be collated by taking photos and the client fully trained and briefed with regards to correct use of equipment in order to reduce reoccurrences). - Ensuring that all paperwork is kept up to date and sent in to the Service and Installation Manager regularly, including work sheets, weekly reports etc and maintaining an up to date stock list which is passed to Administration at the end of each month). - Reporting potential sales leads to Sales Director. - Maintaining good customer relations. - Use the electronic service and installation diary to comment and assist with the efficiency of scheduling workload. - Support the sales teams, engineering teams, manufacturing installation and service teams when appropriate or requested. - Advise and propose suggestions for company improvement.
Applicant Requirements:
- The successful candidate must hold a minimum of NVQ Level 2 / 3 or equivalent in Electrical / Electronic Engineering and / or Electrical Installations. - Previous working knowledge of CCTV / Access Control System installation would be advantageous. - Flexible approach to work. - Willing and capable of dealing with issues and queries in a positive, clear and transparent manner. - Confident and good in difficult situations. - Good written and verbal communication skills, with the ability to interface at all levels. - IT Literate. - Ability to work with the clients bespoke hardware and software. - Ability to work as part of a team. - Positive customer relation skills to ensure business relationships are maintained and developed - Full clean driving license.
This job is no longer available for new applications.
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