Job Details
Workshop Controller
Monday to Friday 08.00 - 18.00 (one hour lunch)
1 in 3 Saturdays 7am - 12am
To Supervise, control and motivate technicians working within shifts/teams in order to maximise available man-hours and to assist as appropriate with diagnostic/product support
Accountabilities
To supervise flow of work for their team into the workshop, allocating work as required and maxmising the use of available resource with-in required customer deadlines
To ensure that technicians are working at acceptable levels during shifts to achieve optimum use of available man-hours
Receive customers and their vehicles (where required), discuss and confirm their requirements and examine the vehicles to determine their condition
To keep key personnel/customers fully & regularly informed of changes to costs and expected completion date/times
To ensure that work is issued and completed to the agreed deadlines reporting any concerns to incoming team leaders prior to handover
To monitor and update workshop loading to maximise workshop profitability
To ensure that requested work is completed on time and to the expected standards
Ensuring correct completion of PMI Inspection and Visual Health Checks
To ensure that repair orders are processed according to established guidelines
Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimism
Ensuring planning for facilties, bays, machines, tools, diagnostic installations
To take responsibility for sub contracted repairs
Carry out regular performance assessments of the team
This job is no longer available for new applications.
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