Job Details
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Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health difficulties to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.
Partnerships in Care is one of the UK`s leading providers of independent specialist secure and step-down care across the UK.
With hospitals around the country, 30 years of experience in our sector and highly skilled and experienced teams, we help patients and commissioners find the right care pathways without the need for multiple reassessments.
Kneesworth House is a 155 bed mental health hospital situated in Hertfordshire (on the borders of Cambridgeshire) with good commuting access to / from London. The hospital has a full pathway of care including medium, low secure, locked rehabilitation and open recovery wards situated across the site.
The role:
To be responsible for the reception area, to operate the hospital`s security air lock system in adherence with Departmental Procedures. To ensure that all keys are correctly monitored using the key pass systems and logging systems. To receive and process all calls efficiently.
Our (Weekend Secure Receptionist) role involves:
- To operate the hospital`s security (airlock system in adherence with Departmental Procedures)
- To be responsible for all operational keys ensuring all security logs are completed in a timely manner
- To be responsible for ensuring all Agency and Bank staff follow and understand all security procedures before allocation of keys
- To provide a full Reception Service and provide consistency between the 24 hour Reception Team
- Be responsible for greeting all visitors to Kneesworth House Secure Services in a professional manner. All visitors, service users and staff will be treated courteously with dignity and respect at all time
- Ensure all visitors and staff adhere to the hospital security procedures. To challenge where required all visitors and staff on aspects of security in a professional and courteous manner
- Manage and issue the Personal Alarms, keys and other equipment from Reception, ensuring that accurate records are kept and monitored. Ensure that batteries are available, fully charged and report any faults to the required authorities
- To act as the main point of contact for fire alarms and medical emergencies in line with Hospital Procedures
- To be able to broadcast messages in a clear precise manner using the hospital radio system. Ensure all paperwork is correct and correct logs are completed
- Be responsible for manning the switchboard , receiving and processing all calls quickly, courteously and efficiently
- To take room bookings for all visits and meetings held on the Secure Wards using the appropriate diary and electronically.
- Contact on - call staff when required using the hospital`s pager system
- Liaise with the hospital driver as a point of contact for all transport needs. Recording and logging the hospital pool vehicles when leaving site, ensuring all necessary paperwork has been completed by the pool car driver
- Book and record all taxies used by the hospital
- Fax documents on behalf of the Secure Wards and Pharmacy
- Responsible for all post and daily newspapers delivered to the hospital ensuring they are distributed to the correct wards
- Create all patient passes, staff key passes and Agency I.D badges. Laminate any certificates or documentation requested by the Secure Wards
- Order all packed lunches required for out of hours staff and on call staff
- Conduct a thorough verbal handover from shift to another as well as a written handover
- Attend all Departmental Meetings , Mandatory Training and Departmental Training
To be successful as a Secure Receptionist you`ll need:
- An excellent telephone manner
- Excellent interpersonal skills
- Excellent organisational skills
- Ability to multi - task
- Ability to prioritise a diverse workload
- Work calmly under pressure
- Confident and adaptable
- Excellent communication skills (written & verbal)
- Smart appearance
- Self - motivated and able to use initiative
- Comply with all Company Policies and Procedures
In return for your expertise and hard work, we offer a wide range of benefits:&n
This job is no longer available for new applications.
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