Job Details
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Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health difficulties to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.
Priory Hospital Bristol
Priory Hospital Bristol is part of the Healthcare Division of Priory Group and is a 73 Bed Hospital with 7 various Wards varying from Addictions, Eating Disorders, Acute Mental Health, Acquired Brain Injury, Huntington`s and Dementia.
We are currently expanding our service with the addition to a newly built 12 Bed CAHMS Psychiatric intensive care unit (PICU) due to open in October 2017.
The Role
- Provides efficient and effective secretarial support to an individual or a department, including typing, telephone enquiries, diary management, meeting and greeting visitors and other administrative tasks as appropriate.
- Recognises the level of importance of particular enquiries, issues or callers and applies the appropriate prioritisation to ensure the highest level of service.
- Ensures that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied via the efficient recovery of key documents of initial entry.
- Updates patient details within Priory database systems, ensuring accuracy of all data input.
- Handles all external and internal enquiries relating to the individual or department, directing queries as appropriate.
- Generally, the role holder will work within existing procedures and processes, however, there will occasionally be the need for more adaptive thinking, particularly when dealing with patients, and their relatives etc.
Experience Required
- The role holder should be educated to GCSE (Grades A-C) or equivalent standard, and should possess excellent keyboard skills and an intermediate level of proficiency for the standard range of office applications. An understanding of medical terminology is required, as are audio-typing abilities.
- Experience within an administrative, customer service, clinical or other appropriate background.
- A strong sense of responsibility & ownership
- Willingness to learn
- Excellent written and face to face communication skills
- Flexibility and strong \"can do\" attitude
- Quality orientation
What we offer
- A fantastic salary package
- Comprehensive continued personal development training with an additional £1000 to spend on CPD within your first year of service*
- Up to £1000 relocation allowance*
- Career development opportunities with available exposure to other services lines within the Hospital
- Starting 25 days annual leave plus bank holidays (increased up to 30 days with continued service)
- Birthday Holiday - (Yes an extra day`s holiday for your birthday!)
- Onsite highly subsidised restaurants
- Free on-site parking
- 100% NMC Pin paid & paid enhanced DBS check
- SMART Childcare Vouchers
- SMART Pension
- Online benefits and cashback rewards such as Cycle to work scheme
*terms & conditions apply.
About The Priory Group
The Priory Group of Companies is the leading provider of behavioural care in the UK. Our purpose is: To make a real and lasting difference for everyone we support.
To achieve this, we organise ourselves into four divisions - healthcare, education and children`s services, adult care, and older people`s care - which together support the needs of more than 30,000 people each year.
The Group currently treats more than 70 different conditions through a nationwide network of over 400 facilities that support service user`s health, care, education and specialised needs and include:
- Complex care and neuro-rehabilitation facilities
- Mental healthcare hospitals and clinics
- Medium and low secure facilities
- Specialist schools and colleges
- Supported residential facilities and homes
- Care homes for older people
Our Core Values
Priory staff from across the UK have chosen the behaviours that we aspire to. They are what we expect from each other and what you can expect from Priory as an employer. The behaviours we aspire to are:
- Putting people first: We put the needs of our service users above al
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