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Job Ref :

Job Title :

Site Engineer

Job Category :

Engineering |

Posted :

7/27/2017 4:53:06 PM

Company Name :

Forces Recruitment Services

Location :

Woolston, Cheshire, England

Benefits :

DOE

Salary :

£28k - 30k per year + DOE

Security :

Other

Description :

An exciting opportunity has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry.

You will be embedded within the customer`s site location in Birmingham and work on shift patterns, where you will complete day to day machine performance in line with the Service Level Agreement, fault findings and resolutions. You will provide a professional engineering & electrical service and have experience and knowledge within large machines, software, detectors on machines and to be able to work well with customer`s employees.

Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.

Key Responsibilities

Ensuring machine performance is in line with/exceeds the customer`s expectations under our contractual SLAs
Compliance with all procedures documented within the service engineer`s procedure manual and with all CPS and customer Health & Safety Regulations whilst performing the duties of an engineer
Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the CPS standard procedures
Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
Carrying out planned and preventative maintenance in line with OEM requirements
Escalation of any prolonged down time as per agreed escalation procedures
Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
Ensuring at all times, where a designated engineer exists on a customer site, that the work area/environment is kept tidy, safe and a clear desk policy is adhered to at all times
Notification to the line manager immediately of any health & safety issues
Completion and submission of all relative documentation in a timely manner, eg, overtime claims, expenses, customer signed bank holiday shift completion documents
Building and maintaining relationships within the customer`s business and interface professionally with the customer on a daily basis
Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
Attending and representing CPS at meetings with the customer, taking ownership of actions as required and distributing minutes to service management team
Making recommendations to service management team for improving service, reliability and performance of systems
Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
Liaising and working closely with the service management team, Regional Support Specialists, colleagues and other business associates
Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
Performing operator machine training when contractually obliged or assigned by the service management team
Ensuring all operational procedures are followed to CPS standards and compliant with all health & safety and quality standards
Maintaining all CPS tools, including vehicles and equipment in a good working order ensuring all legal and health and safety requirements are adhered to
Actively engaging in the Global Refurbishment project following the step by step process in the refurbishment manuals ensuring the quality of refurbishments are never compromised
Engaging with the Request for Change process, promoting use with customers and assisting customers when required with the technical details required to document their requirements
Travelling to provide services and service coverage to customer sites where contractually obliged or in line with agreed role
To act and behave in a way compliant with CPS company guidelines and policies, environmental health & safety, ethics and codes of conduct
To support the behaviour of working as a team, sharing best practice and collaborating with colleagues outside of own sphere of business