HQ4735 Site Engineer
Location: Leeds
Salary: £28,000 - £30,000 DOE
An exciting opportunity has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry.
You will be embedded within the customer`s site location in Leeds city centre, working Monday-Friday 9am-5pm, where you will complete day to day machine performance in line with the Service Level Agreement, fault findings and resolutions. You will provide a professional engineering service and have experience and knowledge within large machines, software, detectors on machines and to be able to work well with customer`s employees.
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.
Key Responsibilities
- Ensuring machine performance is in line with/exceeds the customer`s expectations under our contractual SLAs
- Compliance with all procedures documented within the service engineer`s procedure manual and with all Company and customer Health & Safety Regulations whilst performing the duties of an engineer
- Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company`s standard procedures
- Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
- Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
- Carrying out planned and preventative maintenance in line with OEM requirements
- Escalation of any prolonged down time as per agreed escalation procedures
- Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
- Ensuring at all times, where a designated engineer exists on a customer site, that the work area/environment is kept tidy, safe and a clear desk policy is adhered to at all times
- Notification to the line manager immediately of any health & safety issues
- Completion and submission of all relative documentation in a timely manner, eg, overtime claims, expenses, customer signed bank holiday shift completion documents
- Building and maintaining relationships within the customer`s business and interface professionally with the customer on a daily basis
- Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
- Attending and representing company at meetings with the customer, taking ownership of actions as required and distributing minutes to service management team
- Making recommendations to service management team for improving service, reliability and performance of systems
- Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
- Liaising and working closely with the service management team, Regional Support Specialists, colleagues and other business associates
- Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
- Performing operator machine training when contractually obliged or assigned by the service management team
- Ensuring all operational procedures are followed to company`s standards and compliant with all health & safety and quality standards
- Maintaining all company`s tools, including vehicles and equipment in a good working order ensuring all legal and health and safety requirements are adhered to
- Actively engaging in the Global Refurbishment project following the step by step process in the refurbishment manuals ensuring the quality of refurbishments are never compromised
- Engaging with the Request for Change process, promoting use with customers and assisting customers when required with the technical details required to document their requirements
- Travelling to provide services and service coverage to customer sites wher
This job is no longer available for new applications.