Job Details
Job Description
TO deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI`s and Service Budgets.
The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenace records onto the in-house ERP system. At the same time providing administrtive support to the UK Fleet of Fork Lift engineers, planning and dispatching engineers where required.
This role is critical to the UK Service Team`s success and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.
Representatives are required to maintain good housekeeping in relation tyo WIP (work in progress) and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK.
A hgh level of Customer Care and a strong administrative background is required
Excellent communication skills both writtena dn verbal and a fantastic telephone manner are eseential
Attention to detail with good organisational skills and the ability to prioritise workloads
Experienced gained with a similar role desirable
This position requires excellent IT Skills with an ability to learn new procedures
Fully IT Literate with a good knowledge of Word and Excel
Ths Customer Care representative will have an ability to work on their own towards sets targets, whilst also maintaining a good team work ethic
Monday to Thursday 09.00am - 5.30pm with one hour for lunch
Friday to Friday 09.am - 5pm with one hour for lunch
Company Pension Plan
This job is no longer available for new applications.
Proud to be honouring the commitment of the Armed Forces Corporate Covenant and supporting the Armed Forces Community