Job Details

Job Ref :
 
Job Title :
Customer Service Advisor Automotive - South Normanton, Derbyshire 
Job Category :
Automotive |  
Posted :
13/11/2017 11:40:10 
Company Name :
Forces Recruitment Services 
Location :
South Normanton, Derbyshire, England 
Benefits :
 
Salary :
£21k - 24k per year 
Security :
Other 
Description :

Maintenance Controller

Permanent

Shift Work

Three Week Rotational Shift Pattern - 365 days per year, will be required to work bank holidays

Shift A 5am - 3pm, Monday to Thursday - 7 days off

Shift B 6am - 6pm, Friday to Sunday

Shift C 2pm - 11pm, Monday to Thursday - 3 days off

37.5 average working hours per week

25 days holiday entitlement, additonal shifts available

JOB SUMMARY

The role is to provide telephone support to a diverse range of fleet clients

Key Responsibilities

Manage inbound calls

Arrange service support

Control live vehicle events

Ensure all compliance administration is maintained

Part of the role will be to plan scheduled service bookings and communicate these to the customer and service providers

The Candidate

The successful candidate will provide a high level of customer service and will have the ability to fully understand and fulfill customer needs in a busy and fast paced environment

You will be able to build strong working relationships with customers, suppliers and internal and external colleagues. You will have proficient call handling skills and be able to assess and 

understand customer needs in order to achieve an outstanding level of customer satisfaction

You will have accurate key board and data entry skills and have a good working knowledge of Microsoft Packages including email and the internet. The call centre is equipped with R2C fleet management software and full training will  be provided for this.

Motor trade/fleet experience or knowledge of motor vehicles is desirable although full training will be given to suitable candidates



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