Job Details

Job Ref :
 
Job Title :
Guest Experience Director 
Job Category :
Posted :
07/12/2017 21:12:40 
Company Name :
The rpc Group of Companies 
Location :
Southampton, Hampshire, England 
Benefits :
benefits 
Salary :
£25k per year + benefits 
Security :
Other 
Description :

The Company and the Role:
An outstanding hotel guest relations opportunity to join a highly recognised and popular Southampton city centre based hotel.
As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation The position is permanent.

Key Features of the Role:
The Company is committed to providing exceptional hospitality. With a growing portfolio of stunning properties, they have opportunities for internal promotion and a chance to grow and flourish within their brand.
With a strong focus on training and development, this is a fantastic opportunity for a Guest Relations professional  to enhance individual skills and knowledge and to be part of a team of leading professionals within a growing hospitality brand.
As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria.

Knowledge and Skills:
This position would suit an experienced hospitality focused Guest Relations professional , with a passion to achieve outstanding hospitality.
Career driven and wanting to enhance your knowledge and skills, highly customer and guest focused.
You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times.
This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery.
As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest’s stay through recommendation of our facilities and incentives on offer.
Can work collaboratively across the hotels and central teams
Excellent inter-personal  and relationship building skills

What’s on Offer?
Basic salary up to £25,000 per annum
Stylish uniform
Discounts across the Group
Online benefits programme
Employee Assistance Programme
Meals on duty
Excellent progression opportunities
If you are a hotel Guest Relations Professional  looking to step into a new management position with one of the expanding hotel names around, or if you already have this experience, this could be the position for you.
This is a truly unique and career enhancing opportunity for the right person to make this position their own and advance through a highly recognised company.

Please do not apply for this vacancy unless you have some hotel guest relations  experience.

The rpc Group of Companies receives an overwhelming number of CV`s /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.
If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you.
We highly recommend you “Like” or “Follow” our social media pages (Facebook, Twitter etc) as we post all our vacancies through notifications and you may find an alternative vacancy that is suitable.



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