EB5040:          Field Service Manager

Salary:            £34,000 to £36,000 DOE

Location:       East Anglia & Home Counties

Position:        Permanent

Hours:            Monday to Friday – 08:00am to 16:30pm with 30 minutes’ lunch.

Benefits:        Company Car, Fuel Card with an option for Private use, 25 Days Holiday and Company Pension.

The Field Service Manager shall report to the Regional Service Manager, the successful candidate will have a pivotal role in growing the company brand.  This Field Service Manager shall be responsible for handling a team of highly skilled service engineers, with the primary responsibility for enhancing the quality of services that are being provided to their customers.

This Field Service Manager will have management and continuous improvement of Field Service activities in line with company objectives.  The Field Service Manager must strive to ensure all activities are accomplished in the safest and most effective manner to deliver a high level of customer satisfaction and maximum commercial benefit to the company and its customers.

Applications from suitably experienced ex-military personnel are strongly encouraged

Main Duties and Responsibilities:

• Resource Management
• Profit and Loss
• Operational Efficiency
• Customer Relations
• Service Reviews
• Reporting and Administration
• Safety and Risk Management

Qualifications / Experience:

Essential Skills

• Recent and relevant experience (minimum of 5 years) of working in the forklift truck service environment.
• Proven track record of the management of remote working teams
• People management systems and processes
• Customer service standards
• Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
• To ensure effective written and verbal communication of all critical corporate and operational issues within the region.
• Ability to interpret statistical data to identify trends and present findings.
• Training and mentoring of Engineers/staff.
• Educated with an ability to achieve a grade C in English and maths at GCSE.
• Commitment to continuing personal and professional development.
• Excellent organisational skills, resourceful and solution driven.
• A high standard of accuracy and attention to detail.
• Ability to multi‐task, prioritising workloads to work to tight deadlines.
• Consultation and negotiation skills.
• Flexibility to cope with diverse needs of the post.
• Highly motivated and possessing a resilience to work under pressure.
• Positive, personable and optimistic with a can-do attitude.
• Full UK driving licence.

Desirable Skills

• Engineering Qualification

Interested applicants will be expected to complete and return by email a simple application form to which CVs must be pasted.

This job is no longer available for new applications.