Job Details
The Field Service Engineer is responsible for preventative maintenance, breakdown, troubleshooting, repair, installation and commissioning of a wide range of fixed protection and centrifugal pump systems, and must be prepared to travel extensively to work at customer sites, both regionally, nationally and occasionally overseas. Our client`s equipment is used in fire protection, but the engineer might also work on clean water and dirty water (sewage) installations from time to time.
Due to the nature of the role, the Field Service Engineer must expect to spend nights away from home, initially within the UK, with the expectation of an average of 5-10 nights away per month. With specific further training, the engineer could be required to work on overseas and offshore Oil and Gas projects each year (between 2 and 5), travelling to customer sites worldwide for periods of up to 4 weeks at a time. Within the UK, the work is scheduled within the area covered by the Field Service Engineer, however from time to time, out-of-hours and weekend working will be required as travelling into other regions may be required.
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) will be particularly relevant for this role and are strongly encouraged.
Key Responsibilities:
- Servicing of Electric and Diesel Driven pumping equipment and systems;
- Knowledge of Boiler Feed pumps and their systems;
- Working in a Power Generation environment;
- Servicing repair, installation and commissioning of centrifugal pumps;
- Servicing and small repairs to Diesel Engines;
- Fault-finding on electrical control panels;
- Produce Service Site reports and ability to produce detailed strip and condition reports;
- Alignment and installation of rotating machinery;
- Meet with customers;
- Supervise or direct tradesman or contractors in these tasks;
- Train customers and other engineers on the equipment;
- Operate systems to demonstrate equipment and to analyse malfunctions;
- Interpret maintenance manuals, drawings, schematics, and wiring diagrams, and repair equipment, using specialist knowledge and standard test instruments and tools;
- Consult with the company`s engineering personnel to resolve unusual problems in system operation and maintenance;
- Advise management regarding customer satisfaction, product performance, and suggestions for product improvements;
- Ensure equipment, local conditions and operating procedures are safe for all parties;
- Present a professional image, support and promote the company`s values at all times;
- Carry out all work practices in line with the Company Health and Safety Policy;
- Ensure compliance with corporate policies and procedures in particular regarding accreditation and calibration of tools and equipment;
- Meet high standard of cleanliness and housekeeping, including care of company vehicle;
- Completion of work task within the allotted timescales;
- Discovering and developing selling and up-selling opportunities.
Person specification:
- Able to react to customer facing situations professionally;
- Route planning and prioritising work tasks;
- Able to communicate with the Coordination team by the use of verbal and handheld devices (phone/tablet) and the company`s own operating system (ServiceMAX);
- Able to write concise and relevant customer and site visit reports.
Knowledge, skills and qualifications required:
Essential:
- Relevant qualification to NVQ Level 3 or 4 (A-level to HNC or equivalent) in Mechanical Engineering or relevant experience
- Valid UK Driving Licence
- People skills, teamwork and collaboration
- Problem solving skills
- Excellent customer service
- Commercially aware
- Excellent oral and written communication skills
Desirable:
- Current electrical qualifications (17th Edition / City & Guilds 2391-10 or 2394/2395)
- Offshore training/accreditation would be an advantage
- Previous Field Service Engineer experience
- DBS may be required
Personal Qualities:
- Flexible approach to travel and work pattern
- Self-motivated and confident
- Practical and highly adaptabl
This job is no longer available for new applications.
Proud to be honouring the commitment of the Armed Forces Corporate Covenant and supporting the Armed Forces Community