Job Details
Monday to Friday
Flexible 8am - 5pm or 9am - 6pm (one hour break)
The role is establishing and maintaining a new eBay shop within the Parts Dvision
You will be the interface between the customer and the aftersales, it is through ensuing high levels of customer service that you will contribute to increased customer satisifaction
Accountabilities
Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road orders to be raised
To make up customer orders for despatch as required ensuring that they match customer orders. Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress
Ensure that the image and levels of customer service within the departments
Ensure that all customer complaints are dealt with both speedily and effectively
Handle all internal and external customers and suppliers with courtesy and ensure the company experience is delivered to all contacts at all times
Adhere to Health & Safety Policies and Procedures at all times
Knowledge, Skills and Experience
Basic working knowledge of Vehicle Technology
An appreciation of our customers, the environment in which they operate
Good telephone answering/interpersonal skills
Ability to work under pressure
Stock Control experience
The ability to sell the benefits and experience of the Comapny
Values
Frineldy and helpful nature with the desire to deliver excellent customer service
To always conduct yourself in a professional manner
Attention to Detail
The ability to remain calm and patient in a dynamic business environement
A proactive approach which ensures that customers expectaions are met and exceeded
This job is no longer available for new applications.
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