Job Details
HQ5185 Site Engineer
Location: Leeds
Salary: £28,000 - £30,000 DOE
The Site Engineer is responsible for preventative maintenance, breakdown, fault finding, repair and machine performances in line with the Service Level Agreements and resolutions. You will be embedded into the customer’s site where you will provide a professional engineering service and be a team player. The Client is a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry.
Applications from x-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.
Key Responsibilities;
- Ensuring machine performance is in line with/exceeds the customer’s expectations under our contractual SLAs
- Compliance with all procedures documented within the service engineer’s procedure manual and with all company and customer Health & Safety Regulations whilst performing the duties of an engineer
- Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company’s standard procedures
- Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
- Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
- Carrying out planned and preventative maintenance in line with OEM requirements
- Escalation of any prolonged down time as per agreed escalation procedures
- Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
- Ensuring at all times, where a designated engineer exists on a customer site, that the work area/environment is kept tidy, safe and a clear desk policy is adhered to at all times
- Building and maintaining relationships within the customer’s business and interface professionally with the customer on a daily basis
- Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
- Making recommendations to service management team for improving service, reliability and performance of systems
- Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
- Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
- Performing operator machine training when contractually obliged or assigned by the service management team
- Travelling to provide services and service coverage to customer sites where contractually obliged or in line with agreed role
Knowledge, skills and qualifications required
Essential;
- Educated to Mechanical/Electrical Degree, Diploma or equivalent standard OR
- Extensive experience in document handling electro mechanical equipment
- Experience of working in a customer facing environment with demanding Service Level Agreements
- PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
- An electrical qualification would be an advantage
Personal Qualities;
- Flexibility and positive attitude
- Highly professional
- Customer focused
- Excellent communication and customer service skills
- Process focused with a disciplined approach to following set processes
Benefits;
- 26 days holiday plus bank holidays
- Pension scheme is with Black Rock
- Healthcare provided for employee (taxable benefit)
- Life Assurance 4 times basic salary
Salary;
- £28,000 – £30,000 DOE
This job is no longer available for new applications.
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