Job Details
As a privately owned property management company, our client is now looking to expand their team and recruit an Estate Manager to effectively maintain the internal and external communal areas and manage relations with homeowners and staff within a prestigious development in Arborfield.
The role, starting early July 2018, will initially be a part-time position with 20 hours per week, increasing gradually to 37.5 hours as more completions take place, with the role becoming a full-time position.
The Estate Manager will be responsible for the supervision of maintenance and service contractors and also ensure the security of the residents and the Estate as a whole. You will make sure all service contract staff remain highly motivated and that their work is of the required standard.
Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.
Main Duties and Responsibilities:
- Arrange induction training of new staff on all procedures and to train staff to ensure that they are familiar with relevant procedures and that these are adhered to at all times.
- Assist the managing agent in the development and implementation of new or revised procedures, as required.
- Liaise with any appointed parking patrol company and report vehicles which are illegally parked on the Estate and carparks.
- Be responsible for all matters of Health & Safety relating to the Development. This includes assessing training needs, maintenance of log books, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures. Keeping up to date with the latest Health & Safety legislation.
- Complying with hygiene and company fire regulations, while adhering to Managing Agent’s Health & Safety policies.
- Deal with administrative matters relating to any of the buildings and estate. Continually maintaining and updating, records and procedures in a well organised way.
- Work closely with the Property Manager, informing them of events and issues relating to the estate and buildings, and provide written reports to the Property Manager as and when required.
- Welcome new owners and assist with any questions relating to the communal areas.
- Notify the Property Manager of any holiday or sickness cover arrangements and make sure the Estate and building’s procedures are continually updated to ensure adequate cover can be given in the Estate Manager’s absence.
- Maintain a high level of professionalism, communicating in a timely manner, and remain courteous and helpful to all occupiers, and to members of the public, staff, guests and contractors.
- Continually deliver service to exceed client satisfaction levels.
- Undertake regular building and external areas checks during the working day, to ensure the estate staff are carrying out their duties in the correct manner and liaise with staff to instigate corrective measures or procedures.
- Carry out small maintenance tasks that may be required to the communal areas and assist with waste management duties at the development.
- You will be expected to be flexible and undertake reasonable additional duties as required by the Managing Agent.
Knowledge, skills and qualifications required:
Essential:
- Strong Microsoft Office skills, particularly Outlook, Word, Excel
- Excellent oral and written communication
- Experience of writing and producing reports
- Able to prioritise and organise workload
- Able to demonstrate sound decision making and problem solving skills
- Proven customer service experience and experienced working with and managing contractors on a daily basis
- Proven ability to build effective working relationships at all levels
- Able to demonstrate an understanding of service charges and budgets
- IOSH qualified
- Detailed knowledge of building/facilities management
Desirable:
- NEBOSH qualified
- Educated to A-level standard or equivalent
Salary: Starting salary at £13,350 – £16,000 based on 20 hours a week, rising to £25,000 and £30,000 (DOE) based on 37.5 hours a week
Benefits: 20 days holiday pro-rata for 20 hours week + Bank Holidays (if required to work during a bank holiday, time off in-lieu will be given)
Pension Scheme
Full training provided
Opportunities to be put through relevant Health & Safety courses
This job is no longer available for new applications.
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