Job Details
HQ5270 Regional Client Service Manager
Location North of England / Scotland
Salary £32,000 - £38,000 DOE
An opportunity has arisen for a Regional Client Service Manager to join one of the UK`s leading logistical services providers, delivering first class logistics services to customers within the UK, Europe and International destinations.
Main purpose of Role:
The Regional Client Service Manager will effectively manage the resources within the area; this will include, but not exclusively, effectively communicate daily ensuring a high level of team understanding and performance, planning which includes areas such as recruitment and driver rosters, working schedules, vehicle schedules, daily operational execution, finance; invoicing, debt collection, fixed and variable expenditure with the necessary checks and controls alongside support functions. All activities are to be delivered in the culture of continual improvement delivering the most cost-efficient operations and having regard to operating financial policies, customer contracts and delivering key performing indicators (KPIs). You will maintain good customer, staff and public relations in respect of all operations provided and to maintain a close working relationship with colleagues to ensure that operations fully meet the Company`s contractual obligations and revenue and profit targets.
The Regional Client Service Manager will travel and cover Dundee, Glasgow, Edinburgh and Newcastle areas. Travel expenses are paid as per approved mileage rates.
Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged
Key responsibilities:
- Meet all agreed performance and business targets through the management of resources within your area of responsibility.
- Bring daily perspective and focus on objectives, encourage route managers to strategize and formally commit to tasks
- To proactively monitor and evaluate actual business performance against agreed targets / objectives / budgets, setting action plans to continually improve performance.
- Ensure that performance information is processed, recorded accurately and forwarded to the appropriate recipients within specified timescales.
- Lead, coach and motivate all route managers to ensure performance standards are maximised by setting stretching goals and targets.
- Ensure all personnel receive the appropriate reviews, training and guidance to carry out their role and tasks effectively.
- Maintain a high level of staff moral within your sphere of influence through the motivation and discipline of the team, ensuring all staff is carrying out formal performance appraisals and service reviews with contract drivers.
- Ensure that the activities of personnel, whom report to you, comply with Company policies, procedures and agreements ensuring these are in accordance with statutory regulations and legislation.
- Plan and maintain resources at a sufficient level to meet customer demand and business needs through high-quality recruitment, focused retention and general staff planning.
- Aim to develop and maintain positive working relationships with customer, local authorities and other outside bodies and organisations to promote the Company and develop opportunities for business growth.
- Share best practice across the organisation, attend and contribute at periodic district/UK meetings/reviews
- Comply with corporate and company guidelines.
- You should work to recruit and develop all team members, mentor potential successors for your role or parts thereof. Developing succession options at every level is key to allowing the business to grow and to offer you promotion and/or a change of role in the future.
- Health and Safety - as a Manager within the organisation, take responsibility for ensuring that you are familiar with any health and safety risks and issues that are relevant to the work activities and areas for which you have responsibility and for ensuring compliance with legal requirements and Company Policy.
Person Specification:
This job is no longer available for new applications.
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