Job Details

Job Ref :
 
Job Title :
Regional Contract Manager 
Job Category :
Posted :
17/05/2018 13:29:52 
Company Name :
Forces Recruitment Services 
Location :
Manchester, Greater Manchester, England 
Benefits :
benefits 
Salary :
£40k per year + benefits 
Security :
Other 
Description :

A pioneering provider of home technology solutions for millions of older people, or those with complex health needs, is looking for a Regional Contract Manager to manage the delivery of all installation projects on time and within budget through the effective contract management of third-party installers. The Regional Contract Manager also manages a customer base, supplier relationships and service management issues and ensures that the overall customer experience is first class. Approximately 30% of your time is field-based but the rest of the time can be home-based; therefore, applications from anyone in the North-West will be considered. This is an opportunity to work for a market leader in the use of technology to enhance the quality of care and the lives of people in their own homes.

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

 

Key Responsibilities:

  • Ownership of customer experience from order placement to commissioning and hand-over
  • Manage turnover, cost and margin, to ensure that profits are maximised for each project
  • Management of the installer base, including identifying and appointing new third party installers and managing/reviewing existing installer performance
  • Pre-project and kick-off meetings, progress reviews, commissioning and client handovers
  • Ownership of project documentation including work packages and customer sign-offs
  • Provide technical support to resolve site issues
  • Upsell equipment and agree additional charges to increase sales value and margin
  • Undertake installation audits to ensure full compliance and all costs are fully allocated
  • Maintain site records including visit reports, meeting agendas, action points etc.
  • Manage customer and contractor complaints through to resolution

Knowledge, skills and qualifications - essential:

  • Five years’ experience in a technology-based environment
  • Project management experience
  • Technical awareness/understanding
  • Experienced in resolving customer issues
  • Successful record of implementing and managing business change
  • Proven analytical skills including forecasting planning models
  • Experience of negotiating contracts with installers and suppliers
  • High level communication and customer facing skills
  • Experienced manager and team player
  • Knowledge of contract law covering installation and service work

Knowledge, skills and qualifications - desirable:

  • Knowledge of Community Alarms and associated equipment marketplace
  • Experienced in developing lasting customer relationships
  • Committed to continuous improvement

Person Specification:

You will be a commercially and technically-minded person who is able to demonstrate a customer-first attitude. You will be results orientated with strong negotiation skills and a profit oriented approach.

Benefits:

  • Life Insurance
  • Scottish Widows Pension
  • 25 days leave plus bank holidays (plus ability to buy up to three days extra)
  • Company car/monthly car allowance

Salary

£40,000



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