Job Details
A pioneering provider of home technology solutions for millions of older people, or those with complex health needs, is looking for a Regional Contract Manager to manage the delivery of all installation projects on time and within budget through the effective contract management of third-party installers. The Regional Contract Manager also manages a customer base, supplier relationships andservice management issues and ensures that the overall customer experience is first class. Approximately 90% of your time is field-based but the rest of the time can be home-based; therefore, applications from anyone along the M62 corridor and Lincolnshire will be considered. This is an opportunity to work for a market leader in the use of technology to enhance the quality of care and the lives of people in their own homes.
Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.
Key Responsibilities:
- Ownership of customer experience from order placement to commissioning and hand-over
- Manage turnover, cost and margin, to ensure that profits are maximised for each project
- Management of the installer base, including identifying and appointing new third party installers and managing/reviewing existing installer performance
- Pre-project and kick-off meetings, progress reviews, commissioning and client handovers
- Ownership of project documentation including work packages and customer sign-offs
- Provide technical support to resolve site issues
- Upsell equipment and agree additional charges to increase sales value and margin
- Undertake installation audits to ensure full compliance and all costs are fully allocated
- Maintain site records including visit reports, meeting agendas, action points etc.
- Manage customer and contractor complaints through to resolution
Knowledge, skills and qualifications - essential:
- Five years’ experience in a technology-based environment
- Project management experience
- Technical awareness/understanding
- Experienced in resolving customer issues
- Successful record of implementing and managing business change
- Proven analytical skills including forecasting planning models
- Experience of negotiating contracts with installers and suppliers
- High level communication and customer facing skills
- Experienced manager and team player
- Knowledge of contract law covering installation and service work
Knowledge, skills and qualifications - desirable:
- Knowledge of Community Alarms and associated equipment marketplace
- Experienced in developing lasting customer relationships
- Committed to continuous improvement
Person Specification:
You will be a commercially and technically-minded person who is able to demonstrate a customer-first attitude. You will be results orientated with strong negotiation skills and a profit oriented approach.
Benefits:
- Life Insurance
- Scottish Widows Pension
- 25 days leave plus bank holidays (plus ability to buy up to three days extra)
- Company car/monthly car allowance
Salary
£40,000
This job is no longer available for new applications.
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