Job Details
SW 4478: ICT Lead
Salary: £Competitive
Location: Plymouth
My client based in Plymouth is looking for either an experienced ICT Lead or an ICT Technician looking for their next step on the career ladder to deliver on all related Company objectives by providing technical expertise in the design, development and support of the companies ICT infrastructure. You will report to and work closely with the ICT Solutions Manager to ensure reliable, cost effective ICT business solutions are implemented to provide a secure, reliable and modern ICT infrastructure across their multi-site set up throughout the SW.
Roles and Responsibilities:
- Provide technical expertise in supporting and developing the ICT infrastructure
- Lead the implementation of systems and initiatives that help deliver ICT business solutions
- Resolve complex faults which cannot be resolved by ICT Service Desk staff
- Implement and control suitable network monitoring processes and procedures to ensure high availability of systems and ensure continued customer satisfaction
- Recognise and report system deficiencies and implement effective solutions
- Create, execute and maintain technology plans to meet the changing needs of the customer
- Responsible for identifying and reporting security vulnerabilities and technical risks and then recommend and implement risk mitigation
- Lead the design and delivery of infrastructure projects and related work streams
- Ensure managed projects are delivered to time and budget with necessary documentation created and maintained as appropriate
- Produce monthly KPI reports relative to specific current technical projects whilst ensuring any issues that may impact the success of a project are reported to the ICT Solutions Manager
- Effectively manage workload to ensure both project work and daily support responsibilities are achieved
- Ensure that all components of the ICT infrastructure are maintained appropriately and that service and support plans are reviewed and highlighted on a regular basis
- Ensure the continued protection of data and intellectual property of the company and its customer information
- Be available to the team to ensure technical expertise is shared with team members
- Undertake any other duties that are reasonably required by your Line Manager to meet the needs of the Business
- Create, maintain and test effective ICT recovery plans to ensure required continuity of business services in the event of a critical incident, disaster and/or data loss
- Create and maintain technical documentation to aid the team
- Understand complex network infrastructure concepts to solve business challenges
- Contribute to the ICT knowledgebase, ensuring continuous delivery of technical excellence
- Assist with the creation and implementation of the ICT change control process
- Liaise with 3rd party suppliers regarding issues that cannot be resolved internally
- Remain on the forefront of emerging industry practices
Essential Experience and Qualifications:
- The successful candidate will have recent experience of providing technical support ideally dealing with networks across a multi-site organisation
- Have excellent communication skills utilising all communication tools and Microsoft Office
This role is part of the 1 in 4 weekend support rota.
This is a superb opportunity to be part of a professional and very friendly company. Please only apply if you meet the criteria above, live locally to Plymouth or within easy reach, or are very serious about relocating to the area.
Interested applicants are to submit their CV in the first instance. You do not need to be ex-military to apply. Forces Recruitment Services were the first military recruitment company and are still the largest. We are providing an agency style service for our client. Please ask for Lee when making contact.
Salary: £Competitive
Location: Plymouth
This job is no longer available for new applications.
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