Job Details
HQ5270 Client Service Manager
Location North of England/Scotland
Salary £32,000 - £38,000 DOE
An opportunity has arisen for a Client Service Manager to join one of the UK’s leading logistical services providers, delivering first-class logistics services to customers within the UK, Europe and International destinations.
Main purpose of Role:
The Client Service Manager is expected to communicate on a daily basis with customer contacts and contract drivers, review performance, carry out planning and driver scheduling, control department finances and invoicing, ensuring that fixed and variable expenditure is within budget.
The company operates a culture of continuous improvement and will look to the Client Service Manager to help deliver the most cost-efficient operations, with regard to operating financial policies and customer contracts, whilst delivering against Key Performance Indicators (KPIs).
Key responsibilities:
- Meet all agreed performance and business targets through the management of resources within your area of responsibility.
- Delight our customers by being the best provider of services within your site.
- Continually develop and maintain positive working relationships with customer contacts, at all levels, by communicating clearly.
- Bring perspective and focus on objectives, encourage contract drivers to deliver high levels of service.
- Proactively monitor and evaluate actual service performance against agreed targets, setting action plans to continually improve performance.
- Coach, influence and motivate all contract drivers to ensure performance standards are maximised by setting stretching goals and targets. Ensuring contract drivers receive the appropriate feedback, training and guidance through periodic formal service reviews.
- Plan and maintain resources at a sufficient level to meet customer demand through high quality recruitment with low level attrition of contract drivers.
- At the agreed frequency, conduct audits on compliance of contract drivers.
- Ensure that the activities comply with Company policies, procedures and agreements ensuring these are in accordance with statutory regulations and legislation.
- Complete appropriate documentation required by the Company or by outside authorities.
- Respect the confidential nature of information which may be made available to you for you to carry out your duties.
- Share best practice across the organisation, attend and contribute at periodic regional/UK meetings and reviews
- Health and Safety – as a Manager within the organisation, take responsibility for ensuring that you are familiar with any health and safety risks and issues that are relevant to the work activities and areas for which you have responsibility and for ensuring compliance with legal requirements and Company Policy.
Person Specification:
- Brilliant communicator with strong people skills
- Able to prioritise and proficiently manage time within a dynamic workflow
- Results focused, meeting customer demands and company objectives.
- Be commercially aware. Managing revenue and building profit
- Strong leadership skills; addressing poor performance quickly to correct any defects whilst continually growing teams’ competencies through effective coaching.
- Strongly customer focused, identifying and adapting to changes within their business.
- Be a Team player and resolve conflicts effectively
- Innovator (Creative and Resourceful)
- Comfortable working in a fast-paced, evolving environment, backing one’s own judgement when required
- The ability to be optimistic, ambitious with a can-do attitude which cultivates a positive attitude to change.
- Adjust management styles/initiative to suit challenges.
Salary: £32,000 - £38,000 subject to experience
This job is no longer available for new applications.
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